Terms and conditions
Booking & conditions
All bookings are made with Villa in Sicily.
Your signature on the booking form shall be taken as your and your party’s acceptance of all of the following conditions:
Booking forms
- booking form
- credit card authorization form
- credit card authorization for security deposit form
How to book:
- Booking form/deposit
Once you have selected your Villa in Sicily accommodation, you can phone us, send us a fax or an email. If the property requested is available then we can place a provisional booking for you and we will send you the booking form by fax or e-mail. After receiving the booking form completed and signed, together with a copy of your passport and your credit card authorization for the security deposit, with in 2 working days we will send you the confirmation booking including the payment details and our bank details, since we need to receive the payment of the deposit within 2 working days to confirm the booking:- Bookings made more than eight weeks prior to the rental date, you have to pay the 30% deposit within 2 working days.
- Bookings made eight or less than eight weeks prior to the rental date, you have to pay the full amount within 2 working days.
- No contract will exist between us until we have received the required deposit and we have issued our official confirmation invoice.
- The balance payment
The balance of the rental charge is due 8 weeks before your arrival date. Failure to this payment will be treated as a cancellation and we will be entitled to apply the cancellation charges as set out in paragraph 9. - Late bookings
Late bookings are those made within 8 weeks of your arrival date. In that case we must receive your booking form, completed and signed, together with the full payment within two days of your order made on the phone, fax or email. - Methods of payment
You can pay the 30% deposit or balance by credit card or bank transfer. We do not accept. We accept VISA and MASTERCARD. Please be aware if you pay with a credit card, it will be subject to a surcharge of 1,5% (2,3% for American Express credit cards).
Payments by credit card will be charged in Euros based upon our Euro price list. - Accommodation voucher
Once the rental charge is fully settled and the booking form fully completed, we send you the Accommodation voucher along with the Directions how to reach the property and the useful contact numbers. - Security deposit form
The Security Deposit form must be fully completed and signed, at you arival to Villa in order to cover possible damage or loss at the property. Failure to sign this section can result in the booking’s cancellation. NO charge will be processed from the credit card if nothing gets broken/damaged at or taken from the property. Please note that the property owner has up till one week after your departure to contact our office to inform about the damage. - Credit card - guarantee for security deposit
The credit card can be debited only for the following reasons:- To settle cancellations fees
- To settle cancellation amendment fees for extra services (see section 'Our Services')
- To settle your final bill for services payable locally
- To deduct the amount of the security deposit to cover any damages.
Please be aware there will be a 1,5% of surcharge to cover credit card commission (2,3% for American Express credit cards).
- Cancellation by the client
Based upon the date on which we receive written notification of a cancellation by you for any part of your booking, or the booking being cancelled by us due to non-payment, the following charges shall apply:- Cancellation received 8 weeks or more before the arrival date: charge of the 30% (deposit already paid to confirm the booking).
- Cancellation received less than 8 weeks prior to the arrival date: charge of 100% of the total due.
The above cancellation charges apply to the property rental only. Cancellation charges for travel arrangements will depend on the conditions of the agencies used.
- Alteration & cancellation by the company
Although it is highly unlikely that we will have to make any changes to confirmed arrangements. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar property. If the cost is less than your original booking then you will receive a refund. If, however, the cost is more, then, upon your acceptance, you will have to pay the difference. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the full amount paid to us for the property, but we shall not in such circumstances be liable for any compensation, damages, cancellation charges for travel or other arrangements whatsoever. - Brochure information
The utmost care has been taken to provide accurate information on our catalogue. However, it happen that property owners do sometimes make changes and all references to the condition of the property or services must not be taken as statements of fact but as statements of opinion. - Responsibility of the company
All due care and attention has been given to make your holiday arrangements, but since we do not personally own the villas, we cannot accept responsibility for the breakdown of the water, gas and electricity supply, telephone, quality of roads, scorched lawns due to excessive sun, or the failure of swimming pool filter systems. Although we will make every endeavor to rectify and solve any problems as soon as possible, we have no legal responsibility to compensate you for any personal injury, death, loss or damage of whatever nature suffered by you or by any member of your party. - Insurance
All clients must be insured against holidays risks. Your signature on the booking form is a declaration that you have a travel insurance and cancellation cover. On the booking form you must include the name and address of the insurance company and the policy number. - Arrival & departure times
Arrival is normally scheduled on Saturday between 4pm and 7pm. Should clients be unable to arrive between these times, they must let us know as soon as possible. For late arrivals the owners may charge for the extra waiting time involved. You must ask us in writing in advance if the caretaker or the key holder, who lets you into the property is going to be able to arrange your access to the property after 7pm. We can not guarantee access to any of our properties if you arrive later than 10.30pm.
Departure is normally scheduled on Saturday between 9 and 10am. The key holder shall inspect the property. You will be required to settle in cash any extra services that you might have used or requested during your stay, such as heating, telephone, cook or shopping service, extra cleaning and so on. No credit cards are accepted. - Complaints
Should you have any problems during your stay you should contact us immediately. Failure to do so may reduce your right to compensation. Please note that if the property is abandoned without any notice to Villa in Sicily all rights to compensation are lost. Please note that we can be contacted from Monday to Friday, 9am to 6pm Italian time on our office numbers, or at other times on our cell phone phones. You will find the relevant phone numbers on your accommodation voucher. Please note you have one week after your departure to send a written complaint that is necessary to open the proper procedure, failure to do this will exclude your right to compensation. - Size of party & maximum occupancy
Property owners reserve the right to refuse admittance if the number of persons arriving exceeds the number on the booking form or the maximum number the property can sleep, as set out in the relevant brochure description, except in the case of infants under two years old in a baby cot. The cot has to be requested on the booking form. Caravans and tents are not permitted on the property under any circumstances. Should the key holder, representative discover any additional occupants, clients will be asked to vacate the villa and no refund of the rental charge will be given. - Law and jurisdiction
Your contract with us is governed by Italian Law and comes under the exclusive jurisdiction of the Italian Courts. - Force majeure and significant changes
Villa in Sicily is not liable and does not authorize any refunds for the following events: Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, acts of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of utilities, nuclear disaster, epidemics, quarantine, technical or administrative problems with transport or any other occurrences beyond our immediate control and which, despite all due care being taken, could not have been avoided. - Letting period
The normal minimum letting period for the villas and apartments is one week from Saturday to Saturday and there are no exclusions for one week only rentals. However, on request it is also possible to arrive and depart on different days. - Electricity, water, heating
Electricity there is a limit of 330kwh on the weekly amount of free electricity with some exceptions. All electricity used above this amount can cost approximately up to € 0.70 for 1kwh and has to be paid locally. Circuit breakers are installed in Italy which can cut off the supply of electricity, if too many appliances are used at the same time. Water and tap water are included in the price due to the long summers, water shortages do occur. Please use water responsible. Heating and hot-tubs are extras, charged by consumption or by a daily fixed charge and have to be paid locally. - Travel agencies
Travel Agents must fill in all relevant documents as requested to direct clients: Booking form, a copy of the passport of the clients paying for the booking. - Cancellation/amendment fees for extra services
Should you wish to cancel or amend any of the extra services that you have booked please do so at least 15 days before the first day of your rental by writing sending us a fax or email. Failure to do so will result in cancellation/amendment charges being applied and charged to the credit card as stated on the section 'Our Services'.
